Associate Customer Account Specialist

Requisition ID:  89254 

FPL Energy Services (FPLES) operates 7 unique businesses and is continuously creating new businesses to serve residential, commercial and governmental customers to deliver savings and protection. Our smart, reliable and affordable solutions span a broad array of offerings, including, but not limited to, LED lighting, home protection plans, HVAC and fiber. FPLES is passionate about delivering exceptional employee and customer experiences through a highly engaged culture. Headquartered in South Florida, FPLES is an unregulated subsidiary of NextEra Energy, the world’s largest wind and solar energy producer in the world. Do you want to create innovative business solutions? Join our world-class team today!

Position Specific Description

Employees in this position will be the main point of contact for our customers and provide exceptional support and problem solving to enable their success.  As an Associate Account Specialist with the FPLES team, you will be responsible for assisting customer with filing claims, providing detailed explanations of services or products, listening to customers concerns and addressing their request.  You will review customer accounts and transactions while resolving customer concerns. The role will also intel communicating with customers over the phone or via email when needed. This role will require meeting all service levels and Quality targets daily.  

Job Duties & Responsibilities

•    Receives inbound calls and responds to customer requests, inquiries, claims processing inquires, billing or claim disputes.
•    Handle situations which require adaptation of response
•    Transfers or refers to partner.
•    Performs other job-related duties as assigned.
•    Analyzes complex billing problems and research for solutions.
•    Performs other job-related duties as assigned.

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group:  Non Exempt
Employee Type:  Full Time
Job Category:  Customer Service
Organization:  FPL Energy Services, Inc 
Relocation Provided:  No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. 

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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