Sr Customer Advisor

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Date: Sep 19, 2023

Location(s): West Palm Beach, FL, US, 33407

Company: NextEra Energy

Florida Power & Light Company is America’s largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. We operate one of the cleanest power generation fleets in the U.S. and our reliability is among the best in the nation. Our goal is to achieve Real Zero carbon emissions from our operations by 2045 by expanding our solar capacity, increasing battery storage and bringing new renewable energy opportunities to Florida, while improving customer affordability and reliability. Are you interested in becoming a game-changer in the energy industry?  Join our world-class team today! 


Position Specific Description

The Customer Service Major & Governmental Accounts (MGA) team is looking for a Sr. Customer Advisor to support Federal, National and State accounts.


The Sr. Customer Advisor position will provide superior customer service to our largest revenue producing Commercial/Industrial, Governmental and National account customers. Employees in this role will provide a highly proactive level of customer service and focus on enhancing customer relationships and partnerships.


This position will be responsible for developing customer advocates through their relationships as well as leveraging those relationships to implement strategic company business initiatives as appropriate. The Sr. Customer Advisor will know their assigned customer's business at a very strategic level and strive to become a trusted energy advisor.


The top candidate should have a strong bias for action, be able to communicate effectively at all levels, including delivering presentations to executives when required; represent the FPL brand at external customer events; and be able to use, promote, and adapt quickly to technological changes. Experience in Power Delivery, and CRM is a plus.


This position can be located anywhere in the FPL service territory.

Job Overview

Employees in this role provide superior customer service resulting in improved customer satisfaction scores by developing and enhancing relationships with new and existing key assigned customers at local, regional and national levels, and ensuring customer needs and company interests are properly balanced. Individuals are responsible for our top largest revenue producing and national account customers.      

Job Duties & Responsibilities

  • Builds and maintains key account customer relationships
  • Participates in proactive customer visitation
  • Delivers presentations to internal/external audiences to ensure superior customer service
  • Handles technical sales for wide variety of industry segments
  • Creates and delivers presentations to internal/external audiences
  • Performs other job-related duties as assigned

Required Qualifications

  • High School Grad / GED
  • Bachelor's or Equivalent Experience
  • Experience:4+ years

Preferred Qualifications

  • Bachelor's Degree


Employee Group:  Exempt
Employee Type:  Full Time
Job Category:  Customer Service
Organization:  Florida Power & Light Company 
Relocation Provided:  No


NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.


NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.


NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.


Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami

Job Segment: Power Systems, Energy