Manager of Customer Insights & Strategic Projects

Requisition ID:  69414 

FPL Energy Services (FPLES) operates 14 unique businesses and is continuously creating new businesses to serve residential, commercial and governmental customers to deliver savings and protection. Our smart, reliable and affordable solutions span a broad array of offerings, including, but not limited to, LED lighting, home protection plans, natural gas supply and backup power generation. FPLES is passionate about delivering exceptional employee and customer experiences through a highly engaged culture. Headquartered in South Florida, FPLES is an unregulated subsidiary of NextEra Energy, the world’s largest wind and solar energy producer in the world. Do you want to create innovative business solutions? Join our world-class team today!

Position Specific Description

We are looking for a Customer Experience Manager who will be responsible for building and scaling an elite-level, customer-obsessed team. This role will be the first line of defense for escalated customer support inquiries and will have a profound influence on our customers’ experience. This role has a strong focus on strategic initiatives around human centered design, customer journey creation and implementation, Voice of the Customer (VOC) reporting, and any additional projects that help improve the customer experience. The insights from your team will directly influence go-to-market strategies for new products and digital solutions for our customers’ various needs. You must be a team player with a strong collaborative mindset, a history of creative problem solving, and exceptional people management skills. This position reports to the Director of Customer Experience & Service.

Employee Group:  Exempt
Employee Type:  Full Time
Job Category:  Quality/Process Improvement
Organization:  FPL Energy Services, Inc 
Relocation Provided:  Yes, if applicable

Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

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