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Customer Service Rep III - TEMPORARY

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Date: Sep 28, 2021

Primary Location: West Palm Beach, FL, US, 33407

Company: NextEra Energy

Requisition ID:  56874 

 

Jupiter-Tequesta A/C, Plumbing & Electric provides plumbing and air conditioning services to customers in Broward, Palm Beach and Martin counties in Florida. It’s owned by a subsidiary of FPL Energy Services – a leader with more than 25 years of experience providing effective, comprehensive energy solutions.

 

Position Specific Description

Jupiter-Tequesta A/C, Plumbing & Electric doing business as FPL Home Services is looking for an experienced Customer Service Representative (TEMPORARY) to join their team in West Palm Beach, FL.  

 

If this sounds like an exciting career path, feel free to to apply.  We look forward to taking your career to the next level! 

Job Overview

Employees in this role assist with basic customer requests and explain company policies to customers in a pleasant and professional manner. This position emphasizes public relations and effective revenue risk management as well as provides a variety of information regarding the company.

Job Duties & Responsibilities

Under direct supervision:
•   Responds to customer requests, inquiries or complaints
•   Assists with agency inquiries and Medical Essential Service Program (MESP)
•   Identifies who will handle more complex calls
•   Transfers or refers sales leads accordingly
•   Uses company's Predictive Dialer System as needed to contact customers regarding their past due accounts
•   Performs other job-related duties as assigned

Required Qualifications


•  High School Grad / GED

Preferred Qualifications


•  Behavior-Based Safety
•  Service Connect, Disconnect and Transfer
•  Trouble Calls
•  Billing Inquiries-Telephone
•  Customer Relationship Management
•  Home Energy Survey
•  Payment Extension-Telephone
•  Residential On-Call
•  Flexibility / Adaptability
•  Technical / functional knowledge:Completed training
•  Company policies and procedures:Completed training

 

Employee Group:  Non Exempt
Employee Type:  Temporary
Job Category:  Customer Service
Organization:  Jupiter-Tequesta, LLC. 
Location:  West Palm Beach, Florida 
Other Work Locations:  Florida 
Relocation Provided:  No

 

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

If you require special support or accommodation while seeking employment with NextEra Energy, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

 


Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami