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Customer Service Rep - College

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Date: Oct 1, 2021

Primary Location: West Palm Beach, FL, US, 33407

Company: NextEra Energy

Requisition ID:  55550 


Our reliability is one of the best in the nation, and we’re working to make it even better. We live here too. That’s why we’re committed to making Florida a better place. Join our team today Learn more


Position Specific Description

As an essential part of our company you will be providing customer service through our call center to our more than 5.6 million customers. 

About Position

This position offers valuable work experience while completing your degree. Flexible work schedule that accommodates your school schedule. Ongoing professional development, including job shadowing. Fun and supportive environment. All new hires will train at FPL's Customer Service - East location at 6001 Village Blvd, West Palm Beach, FL 33407.  Multilingual is a plus.

 Must maintain a current GPA of 3.0 or higher. Copy of an unofficial college transcript must be uploaded with the application. 

Paid Training

The mandatory training is 6-8 weeks long.

  • Schedule:  Monday through Friday, 6 hour a day
  • Starting pay is $15.00 per hour
  • Tentative Start Date is October 2021


Work Schedule

Upon completion of the mandatory training, work schedules change to 4-8 hours daily, 5 days on and 2 days off; additional hours and overtime available. This is where the work schedule will be flexible to accommodate your school schedule.

Job Overview

Employees in this role assist with basic customer requests and explain company policies to customers in a pleasant and professional manner. This position emphasizes public relations and effective revenue risk management as well as provides a variety of information regarding the company.

Job Duties & Responsibilities

Under direct supervision:

  • Responds to customer requests, inquiries or complaints
  • Assists with agency inquiries and Medical Essential Service Program (MESP)
  • Identifies who will handle more complex calls
  • Transfers or refers sales leads accordingly
  • Uses company's Predictive Dialer System as needed to contact customers regarding their past due accounts
  • Performs other job-related duties as assigned

Required Qualifications

  • High School Grad / GED
  • Experience: 0+ years

Preferred Qualifications

  • None


Employee Group:  Non Exempt
Employee Type:  College Part Time
Job Category:  Customer Service
Organization:  Florida Power & Light Company 
Location:  West Palm Beach, Florida 
Other Work Locations:  Florida 
Relocation Provided:  No


NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

If you require special support or accommodation while seeking employment with NextEra Energy, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.


Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami