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Software Development Supervisor - Support

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Date: Feb 26, 2023

Location(s): St. Paul, MN, US, 55107

Company: NextEra Energy

Requisition ID:  68375 

 

NextEra Analytics provides renewable energy consulting services using industry-leading scientific analysis. As a NextEra Energy Resources company, the world's largest generator of renewable energy from the wind and sun, we thrive on solving the toughest problems facing the energy industry, and creating innovative forecasting and optimization solutions that lead the way into the next era of energy. Do you want to help accelerate the transition to low-cost sustainable energy? Join our world-class team today!  

 

 

Position Specific Description

The Technical Support Supervisor will be responsible for managing all aspects of NextEra Analytics technical and software support efforts to ensure the highest levels of reliability are maintained for company systems and products. This individual will work with all parts of the organization to achieve this goal. Close interaction with the product engineering teams to help improve supportability of all NextEra Analytics products will also be required. Additionally, this individual will evaluate processes and services to create a productive team that can handle multiple products. They will work closely with the NextEra Analytics Customer Support team to reliably transition issues and ensure the customer is updated accordingly. This individual should be able to effectively report technical updates and priorities to the leadership team during normal operations and during active incident response situations. During production issues, this leader will engage their team to efficiently work with customer support to diagnose and resolve the issue, providing timeline updates throughout the process.

 

Providing software development support for existing products is required. You will not be expected to be on call, but urgent issues may require after-hours support.

 

Preferred Qualifications

  • Experience providing engineering and technical support management while leading a team of software engineers in support
  • Excellent communication of challenges and timelines effectively across teams and to leadership
  • Management of priorities and timelines, and coordination of hotfix releases with product teams
  • Exposure to working on or with a technical support organization
  • Understanding of Python, AWS, Terraform, and Gitlab Pipelines
  • 5+ years in a software engineering role
  • 3+ years managing team members

Job Overview

Leaders in this role are responsible for overseeing a group of software development engineers involved in design, implementation, and delivery of software development projects. The position will interact with all business units in WindLogics and will work in all phases of the software development life cycle including requirements gathering and refinement, system design, implementation and testing. This job is responsible for key strategic technology, platform and development process decisions, as well as allocation of resources.

Job Duties & Responsibilities

  • Captures customer requirements
  • Develops and reviews application architecture
  • Ensures proper control and QA of delivered products
  • Provides software development support for existing products
  • Directs, plans and schedules the work amongst the engineers on the team
  • Performs other job-related duties as assigned

Required Qualifications

  • Bachelor’s Degree or equivalent work experience
  • Experience: 6+ years

Preferred Qualifications

  • None

 

Employee Group:  Exempt
Employee Type:  Full Time
Job Category:  Science, Research, and Technology
Organization:  NextEra Analytics Inc 
Relocation Provided:  Yes, if applicable

 

Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.

 

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

 

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

 

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

 

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

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