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Associate Customer Service Rep - Project Bound

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Date: Sep 21, 2021

Primary Location: Rockledge, FL, US, 32955

Company: NextEra Energy

Requisition ID:  56064 


Florida City Gas is part of a national company with local roots in the communities we serve. We serve approximately 108,000 residential and commercial natural gas customers in Florida’s Miami-Dade, Brevard, St. Lucie, and Indian River counties. Join our team today. Learn more


Position Specific Description

Florida City Gas is seeking an Associate CSR – Project Bound to join their team in Rockledge, FL.


Employee in this role receives inbounds calls and responds to more complex customer inquiries, complex billing inquiries and complaints on high bills or disconnection notices. This position requires you to handle complex high bill complaints, work with other department to resolve situations, serve as customer point of contact during the resolutions and handle all communication with the customer.  Also, this role supports the company’s collection efforts to manage accounts receivables.

Job Overview

This job is responsible for providing a variety of services to inbound and outbound callers through the application of knowledge of our organization, its services and products.

Job Duties & Responsibilities

Under direct supervision:
•   Processes a variety of customer transactions in accordance with established guidelines and procedures
•   Confirms customer understanding of the solution and provides additional customer education as needed
•   Prepares, completes and updates customer files
•   Communicates effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
•   Offers customer solutions to issues that are often non-standard/non-routine and require some clarification
•   Participates in activities designed to improve customer satisfaction and business performance
•   Refers customers to sales for upsell opportunities
•   Maintains broad knowledge of client products and services for superior customer service
•   Performs other job-related duties as assigned

Required Qualifications

•  High School Grad / GED
•  Experience:0+ years

Preferred Qualifications

•  Associate's Degree


Employee Group:  Non Exempt
Employee Type:  Projectbound FT
Job Category:  Customer Service
Organization:  Florida City Gas 
Location:  Rockledge, Florida 
Other Work Locations:  Florida 
Relocation Provided:  No


NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

If you require special support or accommodation while seeking employment with NextEra Energy, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.


Nearest Major Market: Melbourne