PGD Technical Services Leader - Remote Troubleshooting and Restoration

Requisition ID:  91634 

NextEra Energy Resources is one of America’s largest wholesale electricity generators, harnessing diverse energy sources to power progress. We deliver tailored energy solutions that fuel economic growth, strengthen communities, and help customers achieve their energy goals. Ready to make a lasting impact? Take the next step in your career with us!

Position Specific Description

The Technical Services Leader provides direct leadership and technical guidance to a team technicians responsible for remote restoration, advanced troubleshooting, and performance optimization of wind turbines, solar inverters, and energy storage systems as an integral part of the NextEra Energy Renewable Operations Control Center. This role combines frontline supervision with technical development and continuous improvement to maximize asset availability and team effectiveness.

Key Responsibilities

Team Leadership & Development

• Directly supervise, coach, and develop technical team members working rotating 24-hour shift schedules

• Conduct performance evaluations, provide ongoing coaching, and create individual development plans and

core training programs

• Foster a culture of technical excellence, collaboration, and continuous learning

• Manage staffing, scheduling, and resource allocation to ensure consistent 24/7 coverage

• Lead team meetings and knowledge-sharing sessions to build collective expertise

Technical Operations & Troubleshooting

• Oversee remote restoration activities and advanced troubleshooting for renewable asset faults

• Serve as escalation point for complex technical issues requiring expert intervention

• Ensure consistent application of troubleshooting methodologies and safety protocols

• Monitor team response times and restoration effectiveness across all asset types

• Collaborate with field operations and engineering teams to resolve recurring or systemic issues

Process & Knowledge Management

• Develop and maintain comprehensive troubleshooting guides and standard operating procedures

• Build and continuously improve fault code databases with documented response protocols

• Create rule-based reset automation strategies to improve response efficiency

• Document lessons learned and integrate improvements into operational practices

Performance Analytics & Continuous Improvement

• Track and analyze key performance metrics including downtime reduction, intervention effectiveness, and work order quality

• Generate reports on team performance, fault trends, and improvement opportunities

• Identify patterns in fault data to drive proactive maintenance and engineering improvements

• Collaborate with engineering, operations, and central work management to optimize processes and workflows

• Implement data-driven initiatives to enhance team productivity and asset availability

Cross-Functional Coordination

• Partner with engineering teams to provide field intelligence and support technical solutions

• Coordinate with site operations to improve data systems, program transparency, remote intervention success rates, and revenues losses due to asset availability

• Interface with central work management and site operations to optimize work order processes and ensure quality through structured feedback

• Communicate effectively with stakeholders on performance trends, challenges, and successes

Preferred Qualifications

• Bachelor's degree in Engineering, Technology, or related technical field, or equivalent combination of education and experience

• 3+ years of supervisory or team leadership experience

• Professional Engineer (PE) license or equivalent technical certification

• Experience with SCADA systems, remote monitoring platforms, and automation technologies

• Background in controls, electrical, or instrumentation engineering

• Previous experience in renewable energy operations or control center environment

• Demonstrated success in process improvement and team development initiatives

• Familiarity with NERC compliance and cyber-security requirements

Working Conditions

• Office/control center environment with occasional field visits

• May require non-standard hours to support team operations and critical events

• Travel up to 10-15% for training, site visits, and meetings

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group:  Exempt
Employee Type:  Full Time
Job Category:  Technical Specialist
Organization:  NextEra Energy Resources, LLC 
Relocation Provided:  Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. 

NextEra Energy and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.