PGD Business Services Leader

Requisition ID:  90146 

NextEra Energy Resources is one of America’s largest wholesale electricity generators, harnessing diverse energy sources to power progress. We deliver tailored energy solutions that fuel economic growth, strengthen communities, and help customers achieve their energy goals. Ready to make a lasting impact? Take the next step in your career with us!

Position Specific Description

This position leads a team of technicians and analysts to optimize warranty program performance across NextEra's renewable energy fleet. The role drives Original Equipment Manufacturer (OEM) accountability through strategic contract leverage, manages commercial resolution of critical defects and serial issues, and delivers executive-level reporting on warranty program metrics. 

Key responsibilities include ensuring comprehensive operational support for warrantable events, maximizing warranty contract value realization, and providing data-driven insights to executive leadership. Success requires strategic collaboration with Central Maintenance Planning & Execution, Business Services, Operations, and Integrated Supply Chain to deliver measurable improvements in fleet reliability and cost optimization.

Responsibilities:
•    Escalates top issues with OEMs and drives resolution
•    Manages ClaimTrax our internal claim management system
•    Supports operations in claim management from submission to approval
•    Works with OEMs to drive targeted return to services times of down units
•    Prepares and distributes monthly reports on warranty team metrics to leadership
•    Supports End of Warranty Process and Serial Defect Negotiations with OEMs
•    Collaborates effectively with colleagues from all departments
•    Leads and executes process improvement projects using Six Sigma principles
•    Manages internal controls processes and identifies and mitigates control weaknesses relating to month end deliverables
•    Extracts, organizes, analyzes, and reports data in a manner that is useful and relevant for making business decisions
•    Develops broad technical and communication skills through self-study and internal and external training opportunities
•    Performs other job-related duties as assigned

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group:  Exempt
Employee Type:  Full Time
Job Category:  Finance, Accounting & Business Analytics
Organization:  NextEra Energy Resources, LLC 
Relocation Provided:  Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. 

NextEra Energy and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.