IT Technology Leader

Requisition ID:  86829 

Florida Power & Light Company is the largest electric utility in the U.S., delivering clean, affordable, and dependable electricity to over 12 million Floridians. With one of the nation’s cleanest power generation fleets and top-tier reliability, we are setting new standards in the energy industry. Ready to make an impact? Join our exceptional team today and help shape the future of energy!

Position Specific Description

This role involves overseeing real-time operations to ensure IT services align with business commitments and needs. The position requires on-site attendance with occasional off-shift and weekend work.

Key Responsibilities:

· Prioritize service restoration and incident response activities by effectively utilizing technical expertise and business knowledge, including:

· Network (WAN/LAN)

· Hybrid Compute

· Hybrid Cloud

· Maintain situational awareness of both internal and external environments and take ownership of change execution, including:

· Weather Events

· Business Priorities

· Staffing

· Manage all aspects of the Major Incident process, including declaration, executive communication, and overseeing technical remediation and restoration steps.

· Perform executive and leadership communication.

· Identify and promote monitoring, automation, and process enhancements based on IT best practices and ITIL principles.

· Drive improvements in complex hybrid IT infrastructures, encompassing both on-premises and cloud-based components.

· Develop, implement, and maintain IT policies and procedures to ensure the reliability, security, and scalability of IT systems.

· Function as the single point of contact for service restoration.

Experience and Expertise:

· Minimum of 5-7 years of large enterprise IT experience, preferably in system administration, network engineering, or support roles.

· At least 2 years of experience managing service-based vendors.

· Experience partnering with business units to understand and deliver IT services.

· Expertise in vendor and service delivery management.

· Familiarity with the following platforms and technologies: ServiceNow, data backup/replication, disaster recovery, directory and authentication, infrastructure platforms (AWS and Azure), server and storage infrastructure (Linux, Windows, AIX, VMware, Citrix, ECS, Nutanix, Cisco UCS, PowerMax, IBM Power, etc.).

· Ability to work independently as a thought leader.

· Strong multi-tasking, prioritization, and time management skills.

· Capable of thriving in a fast-paced environment with attention to detail.

· Team player with a positive, "can do" attitude.

· Proven organizational and planning skills.

· Ability to work collaboratively with other internal departments.

· Excellent written and verbal communication skills.