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IT Operations Manager

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Date: May 18, 2023

Location(s): Palm Beach Gardens, FL, US, 33410

Company: NextEra Energy

Requisition ID:  72281 

Florida Power & Light Company is America’s largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. We operate one of the cleanest power generation fleets in the U.S. and our reliability is among the best in the nation. Our goal is to achieve Real Zero carbon emissions from our operations by 2045 by expanding our solar capacity, increasing battery storage and bringing new renewable energy opportunities to Florida, while improving customer affordability and reliability. Are you interested in becoming a game-changer in the energy industry?  Join our world-class team today! 


Position Specific Description

Job Overview

This job is leading the team responsible for supporting the IT Enterprise Infrastructure.  The candidate will be responsible for ensuring safe, secure, and resilient operation of the IT Enterprise Infrastructure. Leaders in this role ensure on-going personnel training needs are met on all processes and procedures necessary to maintain situational awareness during normal and emergency conditions. The candidate for this role will work with the IT Operations lead team and product owners to define strategies to maintain operational stability, resiliency and flowless execution. 


Job Duties and Responsibilities:

  • Manages and oversees the real-time operation of the IT Enterprise Infrastructure on a daily basis.
  • Develop, build and execute a roadmap for overall IT operations and risk management
  • Perform ongoing risk assessments and risk remediation
  • Manages the performance of the IT Operations Leaders and Manage Service Provider as well as provides guidance as needed 
  • Coordinates with function team members across the Product Departments, Application Operations, and business partners to ensure the reliable operation of IT systems
  • Develops and schedules on-going training for Operations Engineers to ensure strong situational awareness of all infrastructure components 
  • Stays current on protocols and standards to ensure departmental compliance is maintained 
  • Ability to meet attendance and storm duty requirements 
  • Ability to work extended hours 
  • Performs other job-related duties as assigned



  • A solid IT background combined with security experience.
  • Experience with LAN / WAN technologies and an understanding of network protocols 
  • Experience with Desktop environment (Patching, Anti-Virus, drive encryption, event logs)
  • Strong communication skills
  • Experience of Risk assessment
  • Experience with Server environment (Patching, Anti-virus, server hardening, event logs)
  • Experience in SAN environments (event logs, upgrades)
  • Vendor Management 
  • Familiarity with risk or business impact assessments (fundamentals of Disaster Recovery / Business Continuity)
  • Understanding of best practice in infrastructure management including Change, Problem and Incident Management
  • Minimum of five years' experience in a role with defined Infrastructure Operations responsibilities
  • Follow defined standards and security requirements
  • Communicate effectively to internal teams and business users within the organization

Special Considerations:

  • Decision Making Management 
  • Work Ethic 
  • Influence Managing and Improving Processes 
  • Integrity 
  • Ability to navigate ambiguity
  • Problem Solving 
  • Focus on Customers 
  • Managing Execution 
  • Staffing 
  • Technical Expertise 
  • Business Acumen 
  • Strategic Thinking 
  • Oral and Written Communication 
  • Adaptability
  • PowerPoint curation

Job Overview

This position establishes strategy, develops business plans, and oversees and manages the design, development and implementation of technology solutions to meet business needs. Leaders in this role provide leadership and oversight to manage performance and results in one or more Information Technology (IT) disciplines. Individuals will be accountable for the reliability, performance, security, and continuity of IT systems and supported business processes.

Job Duties & Responsibilities

  • Provides leadership, influence, vision, and direction to the organization to contribute to achieving the company's goals
  •  Works with IT leaders to develop overall IT strategy in alignment with business strategy
  • Oversees value stream by focusing on cost and risks of technology portfolio to meet business needs
  • Supports and fosters innovative technologies to deliver new ideas that enable business transformation
  • Ensures high levels of ongoing system and application performance in production environments
  • Oversees development of processes and tools to automate code releases from development to operations (DevOps)
  • Attracts, develops and retains a high-performing and diverse team
  • Establishes and drives technology roadmaps that align with current and future business needs
  • Manages third party technical and outsourcing relationships to deliver project and operational support objectives
  • Ensures technology processes are conducted in line with applicable standards and company policies
  • Performs other job-related duties as assigned

Required Qualifications

  • High School Grad / GED
  • Bachelor's or Equivalent Experience
  • Experience: 8+ years
  • Supervisor/Management Experience: 2+ years

Preferred Qualifications

  • Bachelor's Degree


Employee Group:  Exempt
Employee Type:  Full Time
Job Category:  Information Technology
Organization:  Florida Power & Light Company 
Relocation Provided:  Yes, if applicable


Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.


NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.


NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.


NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.


Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami