Sr Insurance Operations Analyst

At PALMS Insurance, a NextEra Energy company, we specialize in offering customized insurance solutions that address the unique needs of our clients. Our commitment to excellence, reliability, and customer satisfaction sets us apart as a trusted provider in the insurance industry. Are you ready to make a meaningful difference? Become a part of our team today. 
 

Position Specific Description

Palms Insurance Company, Ltd. is NextEra Energy, Inc.’s wholly-owned insurance subsidiary and provides coverage to both affiliated and non-affiliated risks.  As the Operations Analyst for Claims & Finance, you will be assisting the Claims and Finance team in their day-to-day activities. This includes processing FNOLs (First Notice of Loss), following up with TPAs (Third Party Administrators), manage claims BDXs (Bordereau), processing invoices, generate loss runs & reports, documenting files, organizing file folders and liaising with Claims teams for TPAs on queries / information follow-up / documentation.

The ideal candidate will be responsible for the following:
•    Lead the tasks and deliverables of Operations Outsourcing vendor
•    Conduct daily meetings with outsource team to track deliverables, answer queries and set expectations for the remainder of the day/week
•    Reviews incoming BDXs for accuracy into the system
•    Utilizes ingestion system to import BDXs 
•    Liaise with MGA/MGU and internal team to ensure files are received timely, review accuracy of the data and follow-up on action items
•    Handle process of LOCs as requests are received.
•    Manage outsourcing tasks with external contractor inclusive of monitoring SLA performance
•    Create management and operational reports including for policy and program renewals
•    Review and file all documentation required by underwriting guidelines, follow up where necessary for any incomplete or missing documentation and subjectivities
•    Creates and issues reports as directed by internal guidelines
•    Performs other job-related duties as assigned, including technical, administrative, and clerical support as required 
•    Supports parallel claim function to support the team
•    Work with Operations and other functional leadership teams to document processes and recommend improvements 
•    Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution 

The Analyst should possess the following:
•    Ability to work on matrixed team in a fast-paced startup environment
•    Ability to manage multiple competing priorities
•    Excellent analytical skills
•    Excellent communication skills
•    Working knowledge of Excel
•    Excellent time management skills

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group:  Exempt
Employee Type:  Full Time
Job Category:  Finance, Accounting & Business Analytics
Organization:  Palms Management Services, LLC 
Relocation Provided:  Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. 

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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