Manager Insurance Claims

Manager, Insurance Claims – Property 

Palms Insurance 

Position Summary 

The Manager, Insurance Claims – Property is responsible for overseeing the day-to-day operations of the property claims unit, ensuring timely, accurate, and fair resolution of first-party and third-party property claims. This role provides leadership, technical guidance, and quality oversight to a team of claims adjusters while maintaining compliance with applicable regulations, company policies, and best practices. 

Key Responsibilities 

• Lead and manage a team of property claims adjusters, including hiring, training, performance management, and development 

• Oversee the investigation, evaluation, and resolution of commercial E&S property claims from first notice of loss through closure including Affiliate Property claims  

• Monitor claims metrics, cycle times, reserves, and outcomes to ensure operational efficiency and financial accuracy 

• Review and approve reserves, payments, and coverage determinations in accordance with authority guidelines 

• Collaborate with legal counsel, outside vendors, TPAs, and other stakeholders on complex or litigated claims 

• Ensure compliance with state regulations, policy terms, and internal guidelines 

• Identify trends in claims activity and provide actionable insights to senior leadership 

• Support implementation of claims system enhancements and technology initiatives 

• Serve as an escalation point for coverage disputes, large losses, and complex claims scenarios 

• Prepare and present claims reports, loss run analyses, and performance dashboards to leadership 

Qualifications 

Required 

• Bachelor's degree in Business, Risk Management, or a related field 

• 5+ years of property claims experience, with at least 2 years in a supervisory or leadership role 

• Active property & casualty adjuster license (or ability to obtain within 90 days) 

• Strong knowledge of property policy coverages, valuation methods, and claims processes 

• Proven ability to manage team performance and drive results in a fast-paced environment 

Preferred 

• Experience with Renewable Energy claims handling  

• Familiarity with TPA oversight and vendor management 

• AIC, CPCU, or equivalent professional designation 

Competencies 

• Strong leadership and coaching skills 

• Analytical thinking and sound judgment on coverage and liability decisions 

• Excellent written and verbal communication 

• High degree of organization and attention to detail 

• Collaborative and solution-oriented mindset