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Deal Processing Specialist - Bilingual

Date: Sep 8, 2022

Location(s): North Palm Beach, FL, US, 33408

Company: NextEra Energy

Requisition ID:  64768 

 

NextEra Energy Resources is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and services that grow our economy, protect the environment, support our communities and help customers meet their energy needs. We are leading the decarbonization of the U.S. economy with our goal to reach Real Zero carbon emissions from our operations by 2045 while improving customer affordability and reliability. Are you interested in creating a cleaner environment for future generations? Join our world-class, innovative team today.

 

Position Specific Description

NextEra Energy is facilitating the clean energy transition by providing financing options for homeowners seeking to go solar.

 

We are seeking a well-qualified candidate who is passionate about driving the clean energy revolution by building a best-in-class residential financing program.  As a Deal Processor, you will be asked to:

  • Review project submissions efficiently and accurately
  • Communicate issues clearly to customers and co-ordinate adjustments to submissions
  • Ensure all quality standards and service levels are being met to provide our customers with industry best project approval process and support
  • Bilingual candidates preferred (Spanish - written and verbal)

Job Overview

Employees in this role are responsible for maintaining and cultivating customer relationships. This role serves as the primary point of contact for any and all aspects of the assigned customer account.

Job Duties & Responsibilities

Under general supervision:

  • Researches and resolves sensitive customer requests and complaints
  • Ensures timely report of outages
  • Performs general account maintenance and billing adjustments
  • Performs rate analysis
  • Analyzes complex billing problems and researches for solutions
  • Performs other job-related duties as assigned

Required Qualifications


•  High School Grad / GED
•  Experience: 3+ years

Preferred Qualifications


•  Six Sigma Yellow Belt Certified

 

Employee Group:  Non Exempt
Employee Type:  Full Time
Job Category:  Customer Service
Organization:  NextEra Project Mgmt 
Relocation Provided:  Yes, if applicable

 

Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.

 

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

 

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

 

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

 

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

 


Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami