Sr Customer Advisor

Requisition ID:  90503 

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

Position Specific Description

The Major and Governmental Sr Customer Advisor for Miami Dade County will provide superior customer service to our largest revenue producing Commercial, Industrial, and Governmental account customers. This role will provide a highly proactive level of customer service to enhance customer relationships and increase customer satisfaction. The role will be responsible for developing customer advocates through their relationships, as well as leveraging those relationships to implement company strategic business initiatives where appropriate. The Customer advisor should know their customer’s business at a strategic level and strive to become a trusted advisor in the customer’s eyes. 

The successful Customer Advisor I will demonstrate a strong bias for action with proven ability to deliver results and earn trust at all organizational levels. You must excel at communicating effectively across diverse stakeholders, from frontline staff to executive leadership, while confidently representing the FPL brand at external customer events and industry forums.

This includes the following activities:
•    Building and maintaining strong relationships with key stakeholders and decision-makers within commercial, industrial, and governmental accounts.
•    Participates in weekly customer meetings to enhance revenue, grow relationships, and strategically identify opportunities for customer growth.
•    Execute and deliver strategic customer plans to maximize customer satisfaction and revenue growth.
•    Collaborate with cross-functional teams to deliver customized energy solutions 
•    Encourage promotion and implementation of FPL programs, products, and services tailored to the specific needs of major customers, helping them achieve sustainability and cost-saving goals.
•    Represent the company at industry conferences and networking events to enhance visibility, bolster relationships, and identify new business opportunities.
•    Stay informed about industry trends and regulatory changes to proactively address potential challenges and opportunities for our major accounts.

This role demands adaptability in a consistently changing environment, requiring quick pivots to meet evolving customer needs and market conditions. You'll be responsible for managing and maintaining excellence in customer service delivery, executing proactive account management strategies, and driving strategic sales growth within your assigned territory. The ideal candidate will seamlessly balance relationship management with business development, ensuring both customer satisfaction and revenue objectives are consistently achieved. Your ability to build trust through reliable execution and strategic thinking will be essential to success in this dynamic customer-facing position.