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Customer Support Representative II

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Date: Jun 8, 2022

Location(s): Miami, FL, US, 33134

Company: NextEra Energy

Requisition ID:  61099 


Our reliability is one of the best in the nation, and we’re working to make it even better. We live here too. That’s why we’re committed to making Florida a better place. Join our team today Learn more


Position Specific Description

We strengthen and engage our greatest asset – our people!!
We are looking to add 2 bilingual Full time agents (40 hours week) to our team. 


Workk Schedule:

Overnight 11pm-7am including a weekend schedule

Paid training scheduled to start in May 2022 (2-8pm) 


Energize your career, and apply now!

Job Overview

Employees in this role assist with customer requests, provide information and assist with problem resolution in accordance with company policies. This position emphasizes public relations and effective revenue risk management. Employees in this position use their decision-making skills to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, energy conservation programs, etc. and assist during On Call activation (capacity shortfall).  


Job Duties & Responsibilities

•  Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills

•  Handles situations which require adaptation of response

•  Identifies who will handle more complex calls

•  Assists with agency inquiries and Medical Essential Service Program (MESP)

•  Transfers or refers sales leads

•  Reports fraudulent conditions to management

•  Performs other job-related duties as assigned

Required Qualifications

•  High School Grad / GED

•  Experience: 0+ years


Preferred Qualifications

•  Associate's Degree
•  Bachelor's Degree
•  Customer Service Experience: 1+ years


Employee Group:  Non Exempt
Employee Type:  Full Time
Job Category:  Customer Service
Organization:  Florida Power & Light Company 
Relocation Provided:  No


Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.


NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.


NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.


NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.


Nearest Major Market: Miami