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Customer Support Representative II

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Date: Oct 7, 2021

Primary Location: Miami, FL, US, 33134

Company: NextEra Energy

Requisition ID:  55403 


Our reliability is one of the best in the nation, and we’re working to make it even better. We live here too. That’s why we’re committed to making Florida a better place. Join our team today Learn more


Position Specific Description

As an essential part of our company you will be providing customer service through our call center to our more than 5.6 million customers.

About Position

All new fulltime hires will be training at FPL's Lejeune Flagler Office located at 4200 W Flagler St. Miami, FL 33134.    

Paid Training

  • Mandatory training is 6 weeks
  • Monday through Friday and training will be conducting during daytime hours
  • Starting pay is $15.00 per hour

 Fulltime Benefits

  • Medical, Dental, Life Insurance, Pension, 401K etc.

Tentative Start Date 

  • September  2021

Job Overview

Employees in this role assist with customer requests, provide information and assist with problem resolution in accordance with company policies. This position emphasizes public relations and effective revenue risk management. Employees in this position use their decision-making skills to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, energy conservation programs, etc. and assist during On Call activation (capacity shortfall).  


Job Duties & Responsibilities

•  Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills

•  Handles situations which require adaptation of response

•  Identifies who will handle more complex calls

•  Assists with agency inquiries and Medical Essential Service Program (MESP)

•  Transfers or refers sales leads

•  Reports fraudulent conditions to management

•  Performs other job-related duties as assigned

Required Qualifications

•  High School Grad / GED

•  Experience: 0+ years


Preferred Qualifications

•  Associate's Degree
•  Bachelor's Degree
•  Customer Service Experience: 1+ years


Employee Group:  Non Exempt
Employee Type:  Full Time
Job Category:  Customer Service
Organization:  Florida Power & Light Company 
Location:  Miami, Florida 
Other Work Locations:  Florida 
Relocation Provided:  No


NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

If you require special support or accommodation while seeking employment with NextEra Energy, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.


Nearest Major Market: Miami