Share this Job

Customer Service Rep - College AM Training Class (Part Time)

Apply now »

Date: Dec 3, 2021

Location(s): Miami, FL, US, 33134

Company: NextEra Energy

Requisition ID:  57032 


Our reliability is one of the best in the nation, and we’re working to make it even better. We live here too. That’s why we’re committed to making Florida a better place. Join our team today Learn more


Position Specific Description


Our reliability is one of the best in the nation, and we’re working to make it even better. We live here too. That’s why we’re committed to making Florida a better place. Join our team today Learn more


Position Specific Description


*This position is for current college students only*


As an essential part of our company you will be providing customer service through our call center to our more than 5.6 million customers.

About Position

This position offers valuable work experience while completing your degree. Flexible work schedule that accommodates your school schedule. Ongoing professional development, including job shadowing. Fun and supportive environment. All new hires will train at FPL's Lejeune Flagler Office located at 4200 W Flagler St. Miami, FL 33134.  Candidates that are not enrolled at Florida International University (FIU) will remain and work at the Lejeune Flagler Office once training has been completed. Those enrolled in FIU will transition to the MARC building once training is completed. Multilingual is a plus. 


NOTE: Must maintain a current GPA of 3.0 or higher. When you apply, simultaneously upload a copy of an unofficial college transcript with the application. This could be a PDF or a screen shot of your unofficial transcript.


Paid Training
The mandatory training is 8 weeks long. This is the AM training class with a tentative start time of 8:00 a.m. 

  • Monday through Friday (Must Be Able to Attend for 8 weeks)
  • Starting pay is $15.00 per hour


Work Schedule
Upon completion of the mandatory training, work schedules changes to 3-8 hours daily, 5 days on and 2 days off; additional hours and overtime available. The work schedule will be flexible to accommodate your school schedule.


Our Morning AM Training Class is Starting in January 2022

Job Overview

Employees in this role assist with basic customer requests and explain company policies to customers in a pleasant and professional manner. This position emphasizes public relations and effective revenue risk management as well as provides a variety of information regarding the company.

Job Duties & Responsibilities

Under direct supervision:

  • Responds to customer requests, inquiries or complaints
  • Assists with agency inquiries and Medical Essential Service Program (MESP)
  • Identifies who will handle more complex calls
  • Transfers or refers sales leads accordingly
  • Uses company's Predictive Dialer System as needed to contact customers regarding their past due accounts
  • Performs other job-related duties as assigned

Required Qualifications

  • High School Grad / GED
  • Experience: 0+ years

Preferred Qualifications

  • None


Employee Group:  Non Exempt
Employee Type:  College Part Time
Job Category:  Customer Service
Organization:  Florida Power & Light Company 
Relocation Provided:  No


Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.


NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.


NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.


NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.


Nearest Major Market: Miami