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Customer Service Rep - College (Part-Time) Miami

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Date: Nov 18, 2020

Primary Location: Miami, FL, US, 33134

Company: NextEra Energy

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Position Specific Description

Florida Power & Light Company (FPL) is the largest rate regulated utility company in the United States serving more than five million customer accounts across the state of Florida.  FPL is a subsidiary of NextEra Energy, Inc., headquartered in Juno Beach, FL, a clean energy company widely recognized for its efforts in sustainability, ethics and diversity.

**This position is for current College Students ONLY!**


We are seeking Customer Service Representatives – College Part-time to join our team in Miami, FL.  This position offers valuable work experience as well as flexible work schedule while completing your degree.  You will be providing customer support through our call center while gaining ongoing professional development, including job shadowing and working in a fun and supportive environment.  Multilingual is a plus.

All new hires will train at our LeJeune/Flagler Office located at 4200 W Flagler St. Miami, FL. Candidates that are not enrolled at Florida International University (FIU) will remain and work at the Lejeune Flagler Office once training has been completed. Those enrolled in FIU will transition to the MARC Building on campus, once training is completed.  


NOTE:  Your current GPA must be 3.0 or higher.  Kindly ensure to include a copy of your unofficial college transcript with the application – no exceptions.


The Mandatory training is 8 weeks long - Monday through Friday, 6 hours each day. (You must be able to attend the full 8 weeks)

•    Starting pay is $12.00 per hour


Work Schedule
Upon completion of the training, your work schedule will vary anywhere from 20 – 30 hours per week with additional hours and overtime available. The work schedule will be flexible to accommodate your school timetable.


Training is scheduled to begin on January 5th, 2021.


 Your future is at your fingertips – click, apply today!


Job Overview

Employees in this role assist with basic customer requests and explain company policies to customers in a pleasant and professional manner. This position emphasizes public relations and effective revenue risk management as well as provides a variety of information regarding the company.

Job Duties & Responsibilities

Under direct supervision:

  • Responds to customer requests, inquiries or complaints
  • Assists with agency inquiries and Medical Essential Service Program (MESP)
  • Identifies who will handle more complex calls
  • Transfers or refers sales leads accordingly
  • Uses company's Predictive Dialer System as needed to contact customers regarding their past due accounts
  • Performs other job-related duties as assigned
Required Qualifications
  • High School Grad / GED
  • Experience: 0+ years
Preferred Qualifications
  • None


Employee Group:  Non Exempt
Employee Type:  College Part Time
Job Category:  Customer Service
Organization:  Florida Power & Light Company 
Location:  Miami, Florida 
Other Work Locations:  Florida 
Relocation Provided:  No


NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

If you require special support or accommodation while seeking employment with NextEra Energy, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.


Nearest Major Market: Miami

Job Segment: Sustainability, Energy