Customer Experience Specialist - Summer Intern 2024

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Date: Sep 13, 2023

Location(s): Miami, FL, US, 33134

Company: NextEra Energy

Requisition ID:  75801 

Florida Power & Light Company is America’s largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. We operate one of the cleanest power generation fleets in the U.S. and our reliability is among the best in the nation. Our goal is to achieve Real Zero carbon emissions from our operations by 2045 by expanding our solar capacity, increasing battery storage and bringing new renewable energy opportunities to Florida, while improving customer affordability and reliability. Are you interested in becoming a game-changer in the energy industry?  Join our world-class team today! 

 

Position Specific Description

Interns in this role lead the development, implementation, and ongoing management of customer experience strategies to increase and improve service levels, customer retention, efficiencies, and profitability across all business lines. The intern will act as voice of the customer in all programs and company efforts and own the overall customer experience. This position works cross functionally and has both a strategic and hands on elements which includes direct customer interactions as well as leading cross-functional teams. 

 

Responsibilities: 

  • Leads cross functional teams to develop and implement comprehensive customer experience model
  • Implements means to cost-effectively measure customer satisfaction across business lines
  • Designs and supports user experiences, system enhancements and process changes as well as develops requirements, performs system testing and ensures business goals are met
  • Acts as a change agent by engaging stakeholders cross functionally and advocating for improvements and adoption of changes
  • Leads customer retention initiatives across business lines
  • Coordinates across sales, marketing, operations and customer service to manage customer interactions
  • Develops customer life cycle touch point maps to drive customer processes
  • Develops and implement ongoing plan to capture voice of customer and use findings to drive improvements
  • Interacts with customers to improve customer satisfaction and retention
  • Performs other job-related duties as assigned

Job Overview

To be considered for an internship, you must be actively enrolled at a college or university as a full-time student seeking a bachelor’s degree or higher. You must also have a current cumulative GPA of 3.00 or higher (on a 0.00 to 4.00 scale).

Job Duties & Responsibilities

  • Assists department with assigned projects
  • Completes challenging projects and assignments
  • Presents final project to senior leadership at the end of the internship
  • Assumes responsibility for own travel, lodging, and transportation necessary to be available for the program
  • Performs other job-related duties as assigned

Required Qualifications

  • High school grad / GED
  • Maintain active enrollment in a Bachelor or higher degree program
  • Maintain cumulative GPA of 3.0 or higher

Preferred Qualifications

  • None

 

Employee Group:  Non Exempt
Employee Type:  Intern
Job Category:  Intern
Organization:  Florida Power & Light Company 
Relocation Provided:  No

 

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

 

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

 

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

 

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

 


Nearest Major Market: Miami