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Associate Payment Processing Rep - Project-Bound

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Date: Oct 10, 2021

Primary Location: Miami, FL, US, 33174

Company: NextEra Energy

Requisition ID:  55769 


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Position Specific Description

We strengthen and engage our greatest asset – our people!!




This is a temporary Project Bound position with Full Time benefits. Once the project ends completion this position will no longer be available.

Duration: Through the end of December 2022


About Position

Opens and classifies payment mail on high speed mail opening equipment. Meet department performance standards for speed and accuracy. Must be willing to work night shift hours


Work Schedule

Monday's start time: 3:00am; Tuesdays - Saturday's start time 6:00am

Mondays 12 hour shifts, Tuesdays 5 and half hour shifts, Wednesday - Friday 7 and a half hour shifts. Some Saturdays required.


The ideal candidate should have mail opening experience, payment processing experience, familiarity with mail sorting and opening bulk mail. Experience with the following machinery: OPEX 7200 high speed mail opening machine and OPEX Sorter. Having a background in US Mail is a plus. Experience with handling FPL correspondence including Automatic Bill Pay applications and name changes along with experience and knowledge of FPL standard mail is also a plus.


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Job Overview

Employees in this role are responsible for the timely and accurate processing of customer mail-in payments and correspondence. Individuals use mail processing equipment to complete sorting, opening, and imaging functions on a timely basis. This job is responsible for conducting basic research and processing customer payments using different company systems.

Job Duties & Responsibilities

  • Operates equipment that sorts envelopes with customer payments based on business rules and delivers to the next processing step
  • Performs basic troubleshooting of equipment as needed
  • Operates high speed mail processing equipment to open envelopes, extract content, and image documents to process payments
  • Operates rapid extraction machinery efficiently to process exceptions that cannot be handled through high speed equipment
  • Uses vendor software to complete simple keying functions to apply customer payments or route change of address requests
  • Uses company systems and vendor software to perform simple research to apply non-complex payments and correspondence requests 
  • Performs other job-related duties as assigned

Required Qualifications

  • High School Grad / GED
  • Experience: 0+ years

Preferred Qualifications

  • None


Employee Group:  Non Exempt
Employee Type:  Projectbound FT
Job Category:  Customer Service
Organization:  Florida Power & Light Company 
Location:  Miami, Florida 
Other Work Locations:  Florida 
Relocation Provided:  No


NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

If you require special support or accommodation while seeking employment with NextEra Energy, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.


Nearest Major Market: Miami