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Date: Mar 17, 2023
Location(s): Miami, FL, US, 33134
Company: NextEra Energy
Florida Power & Light Company is America’s largest electric company, providing clean, affordable, and reliable electricity to more than 12 million people in Florida. We operate one of the cleanest power generation fleets in the U.S. and our reliability is among the best in the nation. Our goal is to achieve Real Zero carbon emissions from our operations by 2045 by expanding our solar capacity, increasing battery storage and bringing new renewable energy opportunities to Florida, while improving customer affordability and reliability. Are you interested in becoming a game-changer in the energy industry? Join our world-class team today!
Position Specific Description
This position is part of the Strategic Initiatives Team that is responsible for the development and implementation of systems solutions that support the operations of the Revenue Recovery Group in Customer Service. The main focus is the implementation and support of SAP business solutions but there are some opportunities to work with other cross-functional systems.
The ideal candidate must have good communication skills and must be adaptable to work with both the Process Owners who define the scope of work and the IT resources that develop and implement the final solutions.
In this position you will:
- Document the systems requirements for both projects and production support in a matter that is clear to both the Process Owners and IT functional and technical resources.
- Work in conjunction with the Process Owners and Subject Matter Experts to ensure the designed solution meets the need and provides the expected quality and helps achieve the desired benefits.
- Negotiate alternatives when presented with systems limitations and to avoid scope creep.
- Write test plans and execute test cases.
- Assist IT resources with the troubleshooting of issues and possible missing requirements.
- Support the implementation of the solution and monitor its execution in the Production environment before full hand-off to the Process Owners.
Preferred Qualifications:
- Bachelor Degree with area of focus in Business or IT Systems
- IT Project life-cycle experience
- High-level SAP systems knowledge
Job Overview
This position assesses, designs, develops, integrates and troubleshoots technology to support business processes. Employees provide technical or functional guidance to project or work teams, as needed within specific or multiple disciplines. This position works to ensure the reliability, performance, security, and continuity of IT systems, as well as to ensure that excellent technical support services are provided.
Job Duties & Responsibilities
• Analyzes, designs, develops, tests, debugs, implements, maintains, integrates, customizes and enhances existing or new systems
• Applies appropriate Agile or development methodologies, system development lifecycles, tools, and technology
• Automates the handoff of code releases from development to operations (DevOps)
• Participates in the change management and service ticket management processes including receiving, resolution monitoring, and ensuring customer satisfaction
• Builds strong working understanding of the solution being delivered
• Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems
• Designs, develops, and tests experimental application work to test new ideas with bounded cost and time frames
• Ensures that applications processes are conducted in line with corporate social responsibility, security, compliance, environmental, and technical policies and applicable standards and legislation
• Acts as liaison with regulatory agencies, vendors, and contractors on matters relating to computer systems as required
• Defines metrics and monitors Service Level Agreements (SLAs) for systems being developed
• Performs other job-related duties as assigned
Required Qualifications
• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience: 0+ years
Preferred Qualifications
• Bachelor's - Information Systems
Employee Group: Exempt
Employee Type: Full Time
Job Category: Information Technology
Organization: Florida Power & Light Company
Relocation Provided: No
Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.
Nearest Major Market: Miami