Agile Delivery Manager

Requisition ID:  90399 

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

Position Specific Description

This position serves as a critical PMO leader responsible for governing all project delivery across Technology Solutions & Operations functions. The role focuses on IT operations, digital workspace, and enterprise service management portfolios while applying agile principles and adapting traditional project management approaches to optimize business and technology outcomes. The leader will drive organizational agility, promote Voice of Customer (VoC) initiatives, and ensure seamless delivery of technology solutions that enhance employeeexperience and operational excellence.

Job Duties & Responsibilities

PMO Governance & Delivery Leadership:

• Govern all project delivery across TSO functions with specialized focus on IT operations, digital workspace, and enterprise service management portfolios
• Establish and maintain PMO standards, processes, and governance frameworks for consistent project delivery
• Lead cross-functional teams in executing agile initiatives to deliver customer value and business outcomes
• Monitor project performance against financial metrics, providing timely feedback and implementing corrective actions

Agile Transformation & Methodology:

• Train and coach leaders, teams, Product Owners, and Scrum Masters in Lean-Agile practices and mindset
• Contribute to Communities of Practice (CoP) within the agile network
• Facilitate periodic synchronization meetings across distributed delivery teams
• Drive continuous improvement mindset and agile engineering best practices across all portfolios

Strategic Program Management:

• Prepare program and release backlogs, as well as team and program objectives
• Track, promote, and publish completed program features and program objectives
• Manage risk and dependencies, communicate and escalate impediments to ensure transparency and reduce bottlenecks
• Report on standardized program-level metrics within budget constraints

Voice of Customer & Employee Experience:

• Support and align to VoC framework across IT agile teams to improve customer satisfaction and employee experience
• Govern stakeholder focus groups for strategic input and continuous feedback on product delivery
• Drive targeted VoC programs for top products and services

Business Partnership & Collaboration:

• Promote collaboration and transparency, building trusting relationships between business, delivery, and technology teams
• Lead successful delivery of products focused on infrastructure and end-user technology solutions
• Support business continuity management, software asset management, and IT resiliency initiatives
• Act as change agent in the organization's digital transformation

Preferred Qualifications

• Bachelor's degree in computer science, engineering, or related technology field
• Agile certifications such as Certified ScrumMaster (CSM) or Professional Scrum Master (PSM)
• Extensive experience in technology/software development with focus on Agile methodologies (Scrum, Kanban, Lean)
• Experience with ServiceNow platform and enterprise service management
• Strong leadership and coaching abilities with demonstrated success in motivating cross teams
• Excellent communication and interpersonal skills with ability to collaborate effectively with stakeholders at all levels
• Experience with Voice of Customer (VoC) programs and employee experience initiatives
• Passion for continuous improvement and willingness to explore new approaches and technologies

Key Success Metrics

• Improved project delivery timelines and budget adherence
• Increased employee satisfaction through enhanced VoC programs
• Successful implementation of agile practices across TSO portfolios
• Reduced operational overhead through process optimization
• Enhanced collaboration between business and technology teams

Special Considerations

This role requires strong adaptability to balance agile principles with traditional project management approaches, ensuring the best methodology is applied based on business and technology needs. The position involves regular interaction with executive leadership and requires the ability to communicate complex technical initiatives in business terms