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Sr Product Services Engineer

Date: Sep 3, 2022

Location(s): Juno Beach, FL, US, 33408 St. Paul, MN, US, 55107

Company: NextEra Energy

Requisition ID:  64651 

 

NextEra Analytics provides renewable energy consulting services using industry-leading scientific analysis. As a NextEra Energy Resources company, the world's largest generator of renewable energy from the wind and sun, we thrive on solving the toughest problems facing the energy industry, and creating innovative forecasting and optimization solutions that lead the way into the next era of energy. Do you want to help accelerate the transition to low-cost sustainable energy? Join our world-class team today!  

ovative forecasting and optimization solutions that lead the way into the next era of energy.

 

 

Position Specific Description

NextEra Analytics is currently seeking a well-qualified candidate to join our Product Services Engineering team as a Sr Product Services Engineer. The Product Services Engineer will focus on root cause analysis, issue resolution, and customer communication in support of NextEra Analytics portfolio of internal and external energy software platforms. The Sr Product Services Engineer should have a fundamental understanding of renewable energy, storage systems and experience with software applications to resolve customer issues.  The Sr Product Services Engineer may work with other internal teams such as Software Engineering, Data Science, Customer Success, and Business Management for issue resolution.  The Sr Product Services Engineer will also be instrumental in influencing the product roadmap as it relates to new feature and functionality based on customer feedback.  Success in this role will be driven by a bias for action, customer advocacy, technical expertise, and strong communication skills.

 

Primary (Essential) Job Functions Include:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Research and analyze customer pain points by replicating and testing the issue in the sandbox environment
  • Conduct investigative work and trace root cause back as either a system defect, product enhancement or change management issue
  • Collaborate with the broader product team to diagnose software performance or algorithm performance issues leading to customer dissatisfaction
  • Contribute to minor code and script changes and deploy hotfixes for class II engineering changes.
  • Work with product owners to prioritize system enhancements or break/fix issues.  Participate in Sprint planning and user acceptance testing prior to release.
  • Work with software engineering to troubleshoot and test system enhancements
  • Contribute to the development and update of the Customer Knowledge database for common requests.
  • Ensure continuous improvement to operational and customer satisfaction metrics

 

Job Overview

Employees in this role oversee all aspects of the research to resolve customer resolution process. Individuals will demonstrate subject matter expertise in the assigned software application and help drive customer issues to resolution by leveraging their technical expertise as well as the expertise of the broader NEA organization.  This position applies problem solving skills along with effective communication to drive customer issues to resolution.

Job Duties & Responsibilities

  • Identify customer needs and help customers use product features
  • Analyze, report, and resolve product defects identified through customer interactions or internal product testing (for example, by testing different scenarios in sandbox environment)
  • Perform testing to replicate customer issues
  • Review code base in GitHub to investigates software issues
  • Update internal databases with information about technical issues and useful discussions with customers
  • Document and share feature requests and effective workarounds with team members
  • Participate in Sprint planning and retrospectives
  • Log Jira ticket to track and measure issue progress
  • Inform and educate customers of new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with Product, Sales and Marketing teams

 

Desired Qualifications

  • 1 year of experience with Python or R
  • Experience: 2+ years in application software support
  • Experience and/or knowledge of Agile Methodology

 

Location: Juno Beach, St. Paul or remote 

Job Overview

Employees in this role oversee the analysis and reporting of wind, solar and storage operations. Individuals provide operational assessments for the entire fleet including applying advanced scientific methodologies to production data. This position applies analytical solutions and effectively articulates results to other business units and to executive management through risk vetting and operational committees.

Job Duties & Responsibilities

  • Provides assessments of operating wind, solar and storage facilities         
  • Creates production profiles used for financial analysis and budget setting         
  • Performs asset performance diagnostic reviews and collaborates on root cause analysis         
  • Oversees and develops techniques or processes to mitigate production variances or predictions         
  • Performs month-end performance reporting and collection of input data from other business units         
  • Oversees all aspects of wind, solar and storage operations deliverables and processes including operational assessments, budget support, generation/economic entitlement, and other reporting       
  • Performs other job-related duties as assigned

Required Qualifications

  • Bachelor’s Degree
  • Experience: 4+ years

Preferred Qualifications

  • Master's Degree        
     

 

Employee Group:  Exempt
Employee Type:  Full Time
Job Category:  Science, Research, and Technology
Organization:  NextEra Analytics Inc 
Relocation Provided:  Yes, if applicable

 

Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.

 

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

 

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

 

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

 

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

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