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Date: Mar 3, 2023
Location(s): Juno Beach, FL, US, 33408
Company: NextEra Energy
Requisition ID: 70025
NextEra Analytics provides renewable energy consulting services using industry-leading scientific analysis. As a NextEra Energy Resources company, the world's largest generator of renewable energy from the wind and sun, we thrive on solving the toughest problems facing the energy industry, and creating innovative forecasting and optimization solutions that lead the way into the next era of energy. Do you want to help accelerate the transition to low-cost sustainable energy? Join our world-class team today!
Position Specific Description
NextEra Analytics is currently seeking a well-qualified candidate to join our Product Services Engineering team as a Product Services Engineer. The Product Services Engineer will focus on root cause analysis, issue resolution, and customer communication in support of NextEra Analytics portfolio of internal and external energy software platforms. The Product Services Engineer should have a fundamental understanding of renewable energy, storage systems and experience with software applications to resolve customer issues. The Product Services Engineer may work with other internal teams such as Software Engineering, Data Science, Customer Success, and Business Management for issue resolution. The Product Services Engineer will also be instrumental in influencing the product roadmap as it relates to new feature and functionality based on customer feedback. Success in this role will be driven by a bias for action, customer advocacy, technical expertise, and strong communication skills.
Job Overview
Employees in this role are analytical and creative problem solvers with a successful track record handling large-scale, high-profile projects and deadlines. They identify, investigate and resolve complex software issues to ensure applications are performing to customer standards. Individuals will demonstrate technical expertise in software development and data analytics as well as expertise of the broader organization. This position applies analysis and problem-solving skills along with effective communication to drive customer-facing software application issues to resolution. The ideal candidate is high energy, with the ability to independently prioritize multiple tasks in a fast-paced environment.
Job Duties & Responsibilities
- Conduct investigative work to trace the root cause back as a system defect, product enhancement, or change management issue
- Provide support to customers and interface with software developers when application quality issues arise; prepare corrective action and follow up on implementation and closeout
- Work with product owners to prioritize system enhancements or issues and participate in Sprint planning and user acceptance testing prior to release
- Participate in customer and internal conference calls for high-profile cases and escalations
- Proactively identify issues and driving continuous improvement across the company
- Performs other job-related duties as assigned
Required Qualifications
- Bachelor's or Equivalent Experience
- Experience: 2+ years
Preferred Qualifications
- Bachelor's - Information Systems
Employee Group: Exempt
Employee Type: Full Time
Job Category: Engineering
Organization: NextEra Analytics Inc
Relocation Provided: Yes, if applicable
Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.
NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.
NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.
NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.
Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami
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Sustainability, Energy