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Principal IT Programmer Analyst (Amazon Connect)

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Date: Aug 7, 2022

Location(s): Juno Beach, FL, US, 33408

Company: NextEra Energy

Requisition ID:  62803 

 

Our reliability is one of the best in the nation, and we’re working to make it even better. We live here too. That’s why we’re committed to making Florida a better place. Join our team today Learn more

 

Position Specific Description

The role is focused on supporting our cloud customer call center (HR) leveraging Amazon Connect. The developer will be working on AWS Serverless projects primarily utilizing GraalVM and the Quarkus framework. As a Principal Developer there is an expectation to be able to demonstrate and speak to 7+ years of experience with an enterprise framework like Java or Python and strong Scripting background

 

  • Expert Programming skills in Node.js, Python or Java
  • Should be familiar with building Integrations using AWS Lambda functions.
  • Experience in designing call routing & messaging
  • Working knowledge of WebRTC & SIP
  • Two or more years of industry experience working on Amazon Connect(Preffered but not required)

 

The common AWS resources used:

  • Lambda
  • Private API Gateway
  • DynamoDB
  • RDS PostgreSQL
  • SQS
  • S3
  • Cloud Formation
     

Job Overview

This position assesses, designs, develops, integrates and troubleshoots technology to support business processes. Employees provide technical or functional guidance to project or work teams, as needed within specific or multiple disciplines. This position is accountable for ensuring the reliability, performance, security, and continuity of IT systems, as well as ensuring that excellent technical support services are provided.

Job Duties & Responsibilities

•  Analyzes, designs, develops, tests, debugs, implements, maintains, integrates, customizes, and enhances existing or new systems

•  Applies appropriate Agile or development methodologies, system development lifecycles, tools, and technology to manage development activities

•  Automates the handoff of code releases from development to operations (DevOps)

•  Participates in the change management and  service ticket management processes including receiving, resolution monitoring, and ensuring customer satisfaction

•  Leads projects when needed and builds strong working understanding of the solution being delivered

•  Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems

•  Designs, develops, and  tests experimental application work to test new ideas with bounded cost and time frames

•  Ensures that applications processes are conducted in line with corporate social responsibility, security, compliance, environmental, and technical policies and applicable standards and legislation

•  Acts as liaison with regulatory agencies, vendors, and contractors on matters relating to computer systems as required

•  Defines metrics and monitors Service Level Agreements (SLAs) for systems being developed

•  Performs other job-related duties as assigned

Required Qualifications

•  High School Grad / GED

•  Bachelor's or Equivalent Experience

•  Experience: 7+ years

Preferred Qualifications

•  Bachelor's - Information Systems

 

Employee Group:  Exempt
Employee Type:  Full Time
Job Category:  Information Technology
Organization:  Florida Power & Light Company 
Relocation Provided:  Yes, if applicable

 

Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.

 

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

 

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

 

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

 

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

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Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami