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Principal IT Business Systems Analyst (IT Infrastructure)

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Date: Jun 20, 2022

Location(s): Juno Beach, FL, US, 33408

Company: NextEra Energy

Requisition ID:  63090 

 

NextEra Energy Resources is one of the largest wholesale generators of electric power and renewable energy from the wind and sun in North America.

 

Position Specific Description

  • Develop and maintain metrics
  • Monitor Service Now Ticket SLA
  • Implement and enhance Service Now dashboards
  • Provide daily metrics reporting to understand assignment routing and overall queue workload
  • Assists with process design and modification for continuous business improvement
  • Coordinates activities between the end user environment and IT operational support teams.
  • Participates in the change management and service ticket management processes, including receiving, resolution monitoring, and ensuring customer satisfaction
  • Perform hands-on project management including timeline and deliverables, monitoring and status reporting, and budget tracking
  • Conducts analyses and prepares reports that provide operation and/or technical support to business operations
  • Acts as a resource for colleagues, offering instruction, guidance, and direction to others
  • Assists project teams with technical issues in the initiation and planning phases of new projects
  • Works with IT leaders to develop overall IT strategy in alignment with business strategy
  • Works closely with business partners to understand their overall IT challenges from a support perspective and develop processes and procedures
  • Relentless employee focus combined with a strong commitment to continuous improvement
  • Ability to work independently and with a high level of autonomy and discipline
     

Job Overview

This job analyzes business processes and practices and identifies technology opportunities. Employees in this job design and implement information technology solutions to meet customer needs and business goals and strategies.

Job Duties & Responsibilities

  • Demonstrates a strong familiarity with business processes that are in their area of business focus
  • Establishes and manages effective customer relationships with users of business, financial and operations systems, as well as technical team members
  • Applies advanced analytical skills within functional area to decompose work into manageable value-based units
  • Responds to requests, identifies conflicts, and makes recommendations where needed
  • Devises or modifies procedures to solve complex problems
  • Uses knowledge of business processes to identify interdependencies and functional gaps
  • Builds strong working understanding of the technical solution being delivered and analyzes and determines failure points in the solution
  • Contributes to the application testing process (directly or to support end users)
  • Creates and updates documentation, as appropriate, for selected project framework
  • Maintains a familiarity with market trends in technology
  • Performs other job-related duties as assigned

Required Qualifications

  • High School Grad / GED
  • Bachelor’s or Equivalent Experience
  • Experience: 6+ years

Preferred Qualifications

  • None

 

Employee Group:  Exempt
Employee Type:  Full Time
Job Category:  Information Technology
Organization:  NextEra Energy Resources, LLC 
Relocation Provided:  Yes, if applicable

 

Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.

 

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

 

NextEra Energy and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

 

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

 

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

 


Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami