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Installer Support Specialist

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Date: May 24, 2022

Location(s): Juno Beach, FL, US, 33408

Company: NextEra Energy

NextEra Energy Resources is one of the largest wholesale generators of electric power and renewable energy from the wind and sun in North America.

 

Position Specific Description

NextEra Energy is facilitating the clean energy transition by providing financing options for homeowners seeking to go solar.

 

We are seeking a well-qualified candidate who is passionate about driving the clean energy revolution by building a best-in-class residential financing program.  As a Client Support Specialist, you will be asked to:

  • Become a main point of contact for our customers and provide exceptional support and problem solve to enable their success
  • Manage each issue to resolution while providing clear communication and expectations

 

Job Overview

This position will be responsible for providing support to our customers (residential solar installation companies).  This role will require gaining a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that our customers may have. This position requires availability to work 12:00PM-9:00PM EST. 

 

Job Duties

  • Provide exceptional customer service through phone, email, chat, etc.
  • Become an expert on both financing and sales/operations workflows
  • Be a knowledge resource and an escalation point for our customers
  • Provide solutions to problems while educating and training our customers
  • Document customer interactions with accurate and detailed interaction logs
  • Serve as a voice of the customer and work with the team to improve our program and processes
  • Work with team members, supervisors and management to adhere to quality standards and achieve service level goals
  • Proactively escalate potential issues or anomalies to management
  • Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base
  • Create a positive work environment through collaborating with direct teammates and internal stakeholders

 

Preferred Qualifications

  • Strong proficiency using SaaS software
  • Experience in solar or motivated to learn more about the solar industry
  • Bilingual (Spanish speaking)
  • BA/BS degree or equivalent practical experience

Job Overview

Employees in this role are responsible for maintaining and cultivating customer relationships. This role serves as the primary point of contact for any and all aspects of the assigned customer account.

Job Duties & Responsibilities

Under general supervision:

  • Researches and resolves sensitive customer requests and complaints
  • Ensures timely report of outages
  • Performs general account maintenance and billing adjustments
  • Performs rate analysis
  • Analyzes complex billing problems and researches for solutions
  • Performs other job-related duties as assigned

Required Qualifications


•  High School Grad / GED
•  Experience: 3+ years

Preferred Qualifications


•  Six Sigma Yellow Belt Certified

 

Employee Group:  Non Exempt
Employee Type:  Full Time
Job Category:  Customer Service
Organization:  NextEra Project Mgmt 
Relocation Provided:  No

 

Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.

 

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

 

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

 

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

 

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

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Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami