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HR Service Specialist II

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Date: May 4, 2021

Primary Location: Juno Beach, FL, US, 33408

Company: NextEra Energy

Requisition ID:  52685 


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Position Specific Description

Come join our team and work with a very dynamic Human Resources team!  We are seeking a motivated and customer focused professional, who has a passion for people and the energy industry. The Employee Services team is responsible for providing accurate and timely responses to all employees of NextEra Energy Inc. In this role, you will have a chance to collaborate with the HR Operations team and other areas within HR including benefits, compensation, payroll and HR systems.


Work Schedule: (Monday – Friday 8:00 a.m. - 5:00 p.m. EST) occasional overtime may be required. During emergency situations (such as storms), overtime will be required.


Preferred qualifications for this position include:

  • Experience with an employee case management system, Documentum, success factors, and SAP-HR.
  • Availability to work a flexible scheduled between 7am and 7pm.
  • Bachelor's Degree
  • 1 year of HR experience


Apply today to energize your career!

Job Overview

The Human Resource (HR) Service Specialist II provides guidance for general to moderate human resources questions and executes human resources transactions related to benefits entry and other employee inquiries. The position is also responsible for determining case escalation to one of the Centers of Excellence. This position will use a case management system to retrieve, create, document and track customer requests.

Job Duties & Responsibilities

  • Provide solutions to internal customers and business unit partners          
  • Prepares and processes information requests and ensures the timely execution of transactions that impact the department such as benefits, payroll, recruiting, legal, and compensation          
  • Receives, creates, tracks and identifies trends in customer requests and satisfaction in case management system, escalating patterns to department manager          
  • Answers inbound and places outbound calls to employees and leaders to provide a timely resolutions to their inquiry          
  •  Performs other job-related duties as assigned

Required Qualifications

  • High School Grad / GED
  • Bachelor’s or Equivalent Experience
  • Experience: 2+ years

Preferred Qualifications

  • Bachelor's Degree
  • Experience: 3+ years
  • Professional HR Certification (PHR)


Employee Group:  Non Exempt
Employee Type:  Full Time
Job Category:  Human Resources
Organization:  Florida Power & Light Company 
Location:  Juno Beach, Florida 
Other Work Locations:  Florida 
Relocation Provided:  No


NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

If you require special support or accommodation while seeking employment with NextEra Energy, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.


Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami