Compliance Manager - Consumer Protection

NextEra Energy Resources is one of America’s largest wholesale generators of electricity, leveraging all forms of energy across renewables, storage and nuclear. We offer customized energy solutions that drive economic growth, protect the environment, support communities, and help customers meet their energy needs. Ready to make a lasting impact? Join our innovative, world-class team today!

Position Specific Description

EverBright is seeking an experienced consumer compliance professional to fill the role of Compliance Manager – Consumer Protection. This role will be responsible for fair lending, UDAAP and complaints oversight to ensure that day-to-day business operations are conducted in with compliance with relevant laws, rules and regulations.

Key Responsibilities:

• Serve as a fair lending and UDAAP subject matter expert, delivering accurate compliance advice and direction to internal stakeholders
• Conduct risk assessments and analysis to evaluate fair lending/UDAAP risks within the organization and collaborate with Operations Compliance to develop remediation action plans related to pricing, marketing, underwriting, deal processing and collections processes
• Partner with the business units to establish or enhance workflows and internal controls to mitigate fair lending and UDAAP risks
• Provide oversight and tracking of compliance related complaints, including related reviews, investigations, and proposed responses. Define and assign action plans for any identified control gaps
• Establish compliance KPIs, metrics and reporting to provide actionable insights on complaint trends and emerging risks and communicate results to the operations teams and senior leadership
• Develop and maintain strong working relationships with business partners and matrix partners across the organization
• Manage updates to the Fair Lending, UDAAP, Complaints Management, Dealer Oversight and Installer Oversight policies
• Identify and address training needs by partnering with business units and Compliance Training team
• Prepare and present periodic reports and dashboards to the CCO and executive leadership through reporting routines
• Hire, train and manage staff
• Perform additional duties as assigned

Preferred Skills/Qualifications

• Compliance experience with consumer lending products in financial services or banking sectors
• Extensive knowledge of consumer protection laws and regulations
• Experience in implementing and overseeing Fair Lending, UDAAP, complaint and sales practice oversight practices
• Ability to communicate effectively across different audiences and simplify complex topics and distill information down to essential points
• CRCM or FLE certification strongly preferred

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group:  Exempt
Employee Type:  Full Time
Job Category:  Compliance
Organization:  NextEra Energy Resources, LLC 
Relocation Provided:  Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. 

NextEra Energy and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.