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Supervisor Customer Care - Gexa

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Date: Jun 16, 2022

Location(s): Houston, TX, US, 77070

Company: NextEra Energy

Requisition ID:  62444 


Gexa Energy/NextEra Energy Services is one of the fastest-growing retail energy providers, delivering innovative energy solutions with affordable electricity plans, including 100 percent renewable energy plans to more than 1.1 million residential and business customers throughout North America.


Position Specific Description


Come join our Customer Care Operations team! We are seeking a Supervisor to support Gexa Energy/NextEra Services and affiliates, who has a passion for making a difference in the Energy space. We look forward to taking your career to the next level!



Job Overview

Employees in this role supervise a team responsible for handing various types of customer transactions. This position develops and mentors team members and ensures employees move through career path by providing coaching and assistance with employee issues. Individuals are responsible for staff management, employee motivation and recognition, and process execution.

Job Duties & Responsibilities

  • Manages employee performance, audits payroll, and maintains accurate personnel documentation
  • Creates, implements, and manages employee motivation and recognition activities
  • Manages work schedules and evening and weekend operations
  • Participates on project teams for care center and new system implementation
  • Participates on cross-functional teams - quality, safety, calibration sessions, corporate initiatives, operational efficiency, etc.
  • Manages product reliability due to weather, storm, and on-call or load management
  • Investigates and responds to Public Service Commission (PSC) and media complaints
  • Drives a culture of safety
  • Performs other job-related duties as assigned

Required Qualifications

  • High School Grad / GED
  • Experience: 4+ years

Preferred Qualifications

  • Bachelor’s Degree


Employee Group:  Exempt
Employee Type:  Full Time
Job Category:  Customer Service
Organization:  Gexa Energy LP 
Relocation Provided:  Yes, if applicable


Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.


NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.


NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.


NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.



Nearest Major Market: Houston