Sr. Manager, Analytics and Performance Management

At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.

Position Specific Description

Do you want to make a positive impact by ensuring that our operations department is firing on all cylinders and our customers are satisfied?  Join NextEra Energy Resource’s retail energy division focused on maximizing customer satisfaction through optimal operational performance.  This role is responsible for all analytics and performance management within the operations function. 

Job Overview

The Sr. Manager of Analytics and Performance Management will report directly to the Sr. Director of Operations.  In this role, they will be responsible for all analytical and project management functions within Operations.  The role will ensure that billing, transaction management, credit, collections and the call center are operating optimally through advanced analytics and performance management tools.  The Sr. Manager of Analytics and Performance Management will be responsible for deep dives, strategic analysis and presenting findings to upper management.  The role will support all system and M&A activity and will be responsible for ensuring that appropriate reporting is developed, existing reports are accurate and operations acheives metrics.  The Sr. Manager of Analytics and Performance Management will need to be able to write SQL queries to extract data from various systems.  In addition, the qualified candidate will have responsibility for vendor management, performance optimization and cost mitigation strategies. 

Job Duties and Responsibilities

• Manage all aspects of the day to day operational processes to ensure all metrics are achieved, including writing queries and developing reporting where appropriate
• Responsible for managing multiple and complex projects with little direction
• Act as liaison between internal and external teams to accomplish all regulatory and strategic initiatives
• Revenue management for all manual billing components, including pass through products
• Prepare all analytics for any deep dives necessary for the business, including writing all SQL and/or Python queries
• Support all M&A and systems migrations for the business
• Independent oversight of core operational teams to ensure key metrics and responsibilities are achieved, including management and creation of KPI metrics
• Vendor management, including cost oversight and implementing cost reduction initiatives
• Oversight of the project management function to ensure projects are prioritized correctly, costs are managed, and the business delivers on requests
• Pro-active identification of performance optimization opportunities for the business
• Analytical support for the credit and collections and call center departments
• Ad hoc analytics and deep dives to optimize performance on key issues as necessary
• Create executive dashboards for key areas to report to executive leadership
• Performs other job-related duties as assigned

The core duties of this role involve:

• Writing queries, analyzing data and metric management to drive performance optimization
• Conducting data analysis and deep dives to support the business
• Manage the planning process for Operations, including reporting on delta to actuals
• Support all analytics relating to system migrations
• Managing complex projects with cross-functional team members
• Preparing and communicating updates and recommendations through PowerPoint and excel
• Project management responsibilities, including finishing key projects on time and within budget
• Achieve all cost targets for operations, including management of the budget for operations
• Vendor and contract management for key operational vendors
• Other operational support duties as assigned

The most valuable skills for success in this role will be:

• Demonstrated ability to solve complex problems with deeply thought-out solutions
• Strong written communication and executive presentation skills
• Strong financial analysis and retail energy acumen
• Self-starter who takes responsibilities for project outcomes
• High level of comfort with fast-paced and constantly evolving environments
• Intellectually curious individual who can learn new topics quickly
• Highly analytical with strong attention to detail
• Highly organized and deadline driven individual
• Expertise in Microsoft PowerPoint and Excel
• Expertise in SQL and Python coding languages

Required Qualifications

• Bachelor’s – Accounting / Finance / Business / Engineering / IT or related field
• Experience – 10+ years in retail energy or related field
• Experience – 7+ years leading a team of individuals in a management capacity
• SQL, Python and other coding languages
• Previous experience within operations and general understanding of key operational processes

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group:  Exempt
Employee Type:  Full Time
Job Category:  Finance, Accounting & Business Analytics
Organization:  Gexa Energy, LP 
Relocation Provided:  Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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