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Senior Cybersecurity Analyst - Technology Support

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Date: Jun 22, 2022

Location(s): Hialeah, FL, US, 33014

Company: NextEra Energy

Requisition ID:  62687 


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Position Specific Description

The Cybersecurity Technology Support Senior role is a vital position accountable for the reliability, performance, security, and continuity of Cybersecurity systems used to protect our business.  This position will take the lead in triaging complex issues in collaboration with teams across the support organization, initiate problem management activities based on incident and service request trends, as well as perform root cause analysis of customer impacting issues. This position requires a strong focus on customer service, operational excellence and continuous service improvement. 


Job Overview:
This position oversees the day-to-day function of cybersecurity technology support. Employees in this role collaborate with internal support teams and vendor support resources and drive resolution to unique and complex problems. Individuals facilitate internal operational teams to address Incident response. Employees in this job serve as experts for assigned technology areas.

Job Duties & Responsibilities:

  • Responsible for Cybersecurity Technology support, including the handling and resolution of incidents, problem tickets, root cause analysis, and changes across wide range of cybersecurity technologies
  • Technically sound on current cybersecurity and networking technologies who can comprehend the situational complexity and engage right teams to address day-to-day service degradation issues and ensure timely restoration of technology services. 
  • Acts as subject matter expert for one or multiple assigned cybersecurity technology stacks (e.g., identity and access management, network intrusion detection and prevention, host based security tools)
  • Ensures high availability of NextEra Energy (NEE) information security sensors, logging, alerting and other detection mechanisms used to identify and respond to threats
  • Collaborate and engage with internal operational teams to address Incident response and make our network safer. 
  • Lead day-to-day service delivery of Cybersecurity Technology Support.
  • Identify and assist with the execution of continual improvement initiatives relative to Incident and Problem Management.
  • Responsible for Performance and SLA management for Cybersecurity Technology Support and ensure good customer satisfaction ratings from the internal stakeholders.
  • Function as the primary point of contact for day-to-day Cybersecurity Technology support operations service delivery issues.
  • Performs other job-related duties as assigned


  • Experience with the following technologies:
    • Network protection technologies such as intrusion detection/prevention systems (IDS/IPS), network malware detonation/sandboxing, cloud access security broker (CASB), and full packet capture tools
    • Endpoint protection technologies including email protection and anti-virus products
    • Security Information Event Management (SIEM) platforms
    • Vulnerability scanning technologies
    • Identity and Access Management solutions including password vaulting and authentication management
  • Familiarity with secure network architecture concepts
  • Familiarity with controls and control measures as it relates to Cybersecurity technologies
  • Familiarity with compliance and governance (NERC CIP, SOX).
  • Experience working within an environment that utilizes a managed service provider.
  • Able to work creatively, analytically, and independently in a problem-solving environment.
  • Proven organizational and planning skills.
  • Proven experience in an operational IT environment.
  • Strong organization skills including multitasking and time-management.
  • Ability to work in collaboration with other internal departments.

Job Overview

This job performs ongoing cybersecurity risk reviews for new and existing technologies and services and supports ongoing and new cybersecurity projects.  Individuals develop requirements for and implement technical security projects and tools, as well as define the company’s cybersecurity policies and control framework.  This position collaborates with the company’s IT department and business units to identify the need for, select, and deploy technical controls to meet specific security requirements. Employees in this role build processes and standards to ensure security requirements continue to be met.

Job Duties & Responsibilities

  • Administers, operates and monitors NextEra Energy (NEE) information security sensors, logging, alerting and other detection mechanisms to identify and respond to threats
  • Acts as subject matter expert for one or multiple assigned cybersecurity technology stacks (e.g., identity and access management, network intrusion detection and prevention, host based security tools)
  • Collaborates with security architecture to identify, evaluate and recommend new security technologies for suitability within NEE’s environment and security posture
  • Communicates ongoing cybersecurity activities, priorities and risk measurements or mitigations at multiple organizational levels
  • Provides guidance for security activities and requirements in the system development life cycle (SDLC) and application development efforts. Participates in organizational projects, as required
  • Performs other job-related duties as assigned

Required Qualifications

  • High School Grad / GED
  • Bachelor's or Equivalent Experience
  • Experience: 4+ years

Preferred Qualifications

  • Certified Information Systems Aud (CISA) certification


Employee Group:  Exempt
Employee Type:  Full Time
Job Category:  Information Technology
Organization:  Florida Power & Light Company 
Relocation Provided:  Yes, if applicable


Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.


NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.


NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.


NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.


Nearest Major Market: Miami