Associate Customer Account Specialist

Requisition ID:  79550 

FPL Energy Services (FPLES) operates 14 unique businesses and is continuously creating new businesses to serve residential, commercial and governmental customers to deliver savings and protection. Our smart, reliable and affordable solutions span a broad array of offerings, including, but not limited to, LED lighting, home protection plans, natural gas supply and backup power generation. FPLES is passionate about delivering exceptional employee and customer experiences through a highly engaged culture. Headquartered in South Florida, FPLES is an unregulated subsidiary of NextEra Energy, the world’s largest wind and solar energy producer in the world. Do you want to create innovative business solutions? Join our world-class team today!

Position Specific Description

FPL Home is hiring motivated, self-starter candidates that is passionate about serving our customers and expand their career in our Future 150 company.  This is an inbound customer service position in a fast-paced call center environment where you will provide exceptional customer experience.  Employees in this position will support numerous FPL Home products and services by assisting customers with all their account inquiries and strive for a one call resolution.  

Come and join our team, we foster an open, trusting, and thriving environment to achieve high employee engagement.  We are an inclusive organization where employees have the opportunity to develop other skills and advance in their career. Engage with your team members, your supervisor and other employees across many levels of the Organization, whether in person or by using virtual collaboration tools such as Teams, Webex, and webcams to foster healthy positive relationships in the workplace. 

Compensation:
Starting pay $19.00 an hour with opportunity for growth within the same career path. 

Benefits: 
401k Retirement plan 
Pension 
Life Insurance 
Medical/Dental/Vision/Legal plans 
Health Savings account 
Flexible Spending Account 
Paid Vacation/Holidays
Employee Assistance Program 
Tuition reimbursement Tuition loan repayment 

What We Are Looking For: 
Self-driven individuals 
Excellent communication skills 
Reliable/Dependable 
High Integrity/positive attitude
Flexible/Adaptable  
Strive for excellence
Customer focused/Excellent customer experience. 

Training 
We provide a comprehensive training about our products and services including the different billing systems to support customer’s inquiries.  

Work Schedule: Hours of operation:  Monday – Friday from 8am – 5pm
 

Employee Group:  Non Exempt
Employee Type:  Full Time
Job Category:  Customer Service
Organization:  FPL Energy Services, Inc 
Relocation Provided:  No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.